If you take a seed and plant it in the ground, in the right conditions it grows. It doesn't have a choice. This is the nature of nature. The seed is not behaving well if it grows to be a strong tree or naughty if it is weak. The seed is what it is. Humans are the same. They are the product of their genes and conditioning. All actions arise from conditioned thought and in this is great freedom. There is no free will just like a seed has no free will. You are not to blame when you got angry at that guy because the hot thoughts arose in mind and naturally led to the speech. You are not to be praised for working at that charity for all those years because the thought arose to help the poor and the action followed.